Privacy Policy
Last Updated: March 15, 2025
At nemoravexil, we understand that your privacy matters. This comprehensive policy explains how we collect, use, protect, and manage your personal information when you interact with our financial services platform. We're committed to transparency and giving you control over your data.
Information We Collect
Personal Information You Provide
When you register for our services or communicate with us, we collect information that you voluntarily provide. This includes your name, email address, phone number, postal address, and financial information necessary for our services. We also collect information when you participate in surveys, contests, or promotional activities.
1
Account Information: Your name, email address, phone number, date of birth, and address details required for account creation and verification purposes.
2
Financial Data: Bank account details, transaction history, payment preferences, and other financial information necessary to provide our services effectively.
3
Communication Records: Records of your interactions with our customer service team, feedback you provide, and any correspondence between you and nemoravexil.
4
Verification Documents: Identity verification documents such as driver's licenses, passports, or other government-issued identification as required by financial regulations.
Information We Collect Automatically
We automatically collect certain information about your device and how you interact with our platform. This helps us improve our services and provide you with a better user experience. We use cookies and similar technologies to gather this information.
| Data Type | Purpose | Retention Period |
| Device Information | Security and platform optimization | 2 years |
| Usage Analytics | Service improvement and feature development | 3 years |
| Location Data | Fraud prevention and regulatory compliance | 5 years |
| Transaction Data | Service delivery and regulatory requirements | 7 years |
How We Use Your Information
We use your personal information to provide and improve our financial services, ensure platform security, and comply with legal obligations. Your data helps us deliver personalized experiences while maintaining the highest standards of service quality and regulatory compliance.
Primary Uses
Service Delivery: Processing transactions, managing your account, providing customer support, and delivering the financial services you've requested from nemoravexil.
Security and Fraud Prevention: Monitoring for suspicious activities, verifying your identity, preventing unauthorized access, and protecting both you and our platform from fraudulent activities.
Communication: Sending you important account updates, service notifications, educational content about financial topics, and responding to your inquiries and support requests.
Platform Improvement: Analyzing usage patterns to enhance our services, developing new features, improving user experience, and ensuring our platform meets your evolving needs.
Regulatory Compliance: Meeting our obligations under Australian financial laws, reporting requirements, anti-money laundering regulations, and other applicable legal frameworks.
Your Control Over Data Usage
You have significant control over how we use your information. You can opt out of marketing communications at any time, request to see what data we hold about you, and ask us to correct or delete information that's inaccurate or no longer needed. We respect your choices and make it easy to manage your privacy preferences through your account settings.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services, comply with legal requirements, or protect our users and platform. When we do share information, we ensure appropriate safeguards are in place.
When We Share Information
A
Service Providers: We work with trusted third-party companies that help us operate our platform, such as payment processors, cloud storage providers, and customer service platforms. These partners are contractually required to protect your information and can only use it for the specific services they provide to us.
B
Legal Requirements: We may disclose your information when required by law, court orders, or government regulations. This includes sharing information with regulatory bodies, law enforcement agencies, or in response to valid legal requests.
C
Business Transfers: If nemoravexil is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.
D
Protection and Safety: We may share information to protect the rights, property, or safety of nemoravexil, our users, or the public. This includes sharing information to prevent fraud, investigate potential violations of our terms, or address security concerns.
Important: We never share your personal information for marketing purposes without your explicit consent. All our data-sharing practices are designed to support the services you've requested while maintaining your privacy and security.
Data Security and Protection
Protecting your information is fundamental to everything we do at nemoravexil. We employ multiple layers of security measures, including advanced encryption, secure data centers, regular security audits, and strict access controls to safeguard your personal and financial information.
Our Security Measures
Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. Your financial information and personal details are protected with the same level of security used by major financial institutions.
Access Controls: We implement strict access controls ensuring that only authorized personnel can access your information, and only for legitimate business purposes. All access is logged and monitored.
Regular Audits: Our security practices undergo regular independent audits and assessments to ensure they meet current best practices and regulatory requirements for financial service providers.
Incident Response: We have comprehensive procedures in place to detect, respond to, and recover from any security incidents. If a breach affects your information, we'll notify you promptly and take steps to minimize any impact.
While we implement robust security measures, no system is completely immune to threats. We encourage you to protect your account by using strong passwords, enabling two-factor authentication, and being cautious about sharing your login credentials. If you notice any suspicious activity on your account, please contact us immediately.
Your Privacy Rights
Under Australian privacy laws, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data. Here's what you can do and how to do it.
1
Access Your Information: You can request a copy of the personal information we hold about you. We'll provide this information in a clear, understandable format within 30 days of your request.
2
Correct Inaccurate Information: If you believe any information we hold about you is incorrect or incomplete, you can request that we update or correct it. We'll investigate and make necessary changes promptly.
3
Delete Your Information: In certain circumstances, you can request that we delete your personal information. This includes situations where the information is no longer necessary for the purposes it was collected or where you withdraw consent.
4
Restrict Processing: You can ask us to limit how we use your information in specific situations, such as while we investigate a complaint about accuracy or determine whether we have legitimate grounds for processing.
5
Data Portability: You can request a copy of your information in a structured, machine-readable format, making it easier to transfer your data to another service provider if you choose.
How to Exercise Your Rights
To exercise any of these rights, simply contact our privacy team using the contact information provided at the end of this policy. We may need to verify your identity before processing your request to ensure we're protecting your information appropriately. Most requests are processed free of charge, though we may charge a reasonable fee for excessive or repetitive requests.
Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information have different retention periods based on their purpose and regulatory requirements.
Retention Periods
Account Information: Retained for the duration of your active account plus 7 years after closure to meet regulatory requirements and resolve any potential disputes or claims.
Transaction Records: Maintained for 7 years as required by Australian financial regulations, including anti-money laundering and counter-terrorism financing laws.
Communication Records: Customer service interactions and correspondence are typically retained for 3 years to help resolve ongoing issues and improve our services.
Marketing Preferences: Information about your communication preferences is retained until you change them or close your account, plus a reasonable period to honor your preferences.
When information reaches the end of its retention period, we securely delete or anonymize it so that it can no longer be associated with you. We use secure deletion methods that make the information unrecoverable. Some information may be retained in anonymized form for statistical purposes or service improvement.
International Data Transfers
While nemoravexil primarily operates in Australia, some of our service providers and technology partners may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and maintain the security of your data.
Our Transfer Safeguards
We only transfer your information to countries with adequate privacy protections or to organizations that have committed to protecting your data through contractual agreements. These agreements include strict data protection requirements, security measures, and limitations on how your information can be used. We regularly review and audit these arrangements to ensure they continue to meet our high standards for data protection.
If you have concerns about international transfers of your information, please contact our privacy team. We're happy to provide more specific information about where your data might be processed and the safeguards we have in place for those transfers.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or by posting a prominent notice on our platform before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated. If you continue to use our services after changes take effect, you're accepting the updated policy.
Your Continued Protection: Any changes we make will maintain or enhance the protection of your personal information. We'll never reduce your privacy rights without giving you the opportunity to object or withdraw from our services if you disagree with the changes.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your inquiries promptly and thoroughly.
Privacy Officer
nemoravexil Privacy Team
Edments Building, Level 5/38 Gawler Pl
Adelaide SA 5000, Australia
Email: privacy@nemoravexil.com
Phone: +61 8 9527 9736
General Inquiries: info@nemoravexil.com
We aim to respond to all privacy-related inquiries within 5 business days. For complex requests, we may need additional time and will keep you informed of our progress.